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TNS has entered into a worldwide partnership with Touchpoint Dashboard, LLC, the leading provider of customer experience management software.
Customer journey mapping is a key element of TNS’s integrated customer-focused research and consultancy approach. TNS will use Touchpoint Dashboard’s unique web-based touchpoint and journey mapping tool to capture and display qualitative and quantitative customer feedback and complement strategic and tactical customer experience insights. TNS will also use the tool to actively involve clients in the customer journey mapping process and help them better understand and visualize how their customers interact with and feel about their businesses.
Mike Everett, head of Customer Experience at TNS said: “The software is just what we’ve been looking for - an efficient, automated and interactive way to create journey maps. It will bring our customer journey mapping projects to a new level.”
Bryan Surface, VP of Business Development of Touchpoint Dashboard said: “We are honored that TNS selected Touchpoint Dashboard as its customer journey mapping tool of choice, and we look forward to seeing how our tool will enhance the customer experience management solutions TNS offers its clients.”
For more information on TNS’s customer experience offer, please contact enquiries@tnsglobal.com