The premise for the popular television show, “Undercover Boss” is both simple and brilliant: senior executives go "undercover" as frontline employees to investigate how their company is really doing and how to improve and better satisfy their customers. The executives get an up-close-and-personal look at how their company does business with customers. It’s an eye-catching and informative exercise and what they bring back to the organization is invaluable.

What if you had access to this insight without actually having to go ‘undercover’? Consider the potential. Having access to how a customer experiences your brand today, in real-time, offers you the ability to satisfy customers one customer at a time. You’ll be adjusting to problem areas immediately; preventing them from “going social”; and consistently delivering an optimal customer experience.

Optimize your customer experience webcast

Find out how to unravel the complexity of customer relationships and capture and disseminate actionable customer feedback immediately.

Watch a recording of the webcast, here | Download the slides of the presentation, here